Chat with Marco Aju
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Marco Aju
> **From:** Marco Aju <marco@cacaoixchel.gt>
> **Subject:** System updates needed
>
> Hello,
>
> The inventory system is working. My team uses it every day. Thank you.
>
> Two things. First, I need to track relationships between things better. Right now I can see that Batch 2024-H2-03 used cacao from Finca Rosario, but I can't see all the orders that used bars from that batch. Last week a customer in Munich reported an off-flavour in their bars. I need to trace back: which batch, which farm, which other customers got bars from the same batch. Right now I have to search through everything manually.
>
> Second, my shops in Japan and Germany are asking if they can check their own order status instead of emailing me. I spend an hour a day answering "where's my order?" emails. If they could look it up themselves that would save me a lot of time.
>
> I don't want them to see other customers' orders or my internal inventory. Just their own orders and the status.
>
> Marco
**Suggested message buttons:**
1. "Got it. A few questions before I start planning."
2. "I'll look at the current system and come back with a plan."