> **WhatsApp voice note from Andres Ramirez -- 6:42 AM** (3 min 18 sec) > > "Hey, good morning! This is Andres from Cooperativa Nubes del Tachira -- we're a coffee cooperative here in the Venezuelan Andes, in San Cristobal. We export specialty Arabica to the US, Japan, a bit to Europe. > > Look, I have a situation. One of our biggest buyers -- they're in Portland, Oregon -- their supply chain compliance people are saying they need all their origin partners to show that we take cybersecurity seriously. Apparently a competitor of theirs had some kind of breach and buyer pricing got exposed across their whole supply chain. Big mess. So now everyone is auditing. > > The thing is, I don't really know what we have, honestly. We have a website. We have a system that tracks exports -- buyers log in and follow their shipments, see quality reports, that kind of thing. We have a portal where our farmer members report their harvest quantities and we track payments. We have sensors in the processing facility that monitor fermentation temperatures. And I think there might be other things the developer set up that I forgot about. > > The Caracas developer built most of it over the last three years. He's still around but... you know how it is in Venezuela, communication is sometimes difficult. > > I need someone to help me figure out what we have, check if it's secure, and give me something I can show the Portland buyer. They're not going to drop us -- our coffee is too good -- [laughs] -- but they need paperwork. They need evidence. > > Send me a message, I'll respond faster on WhatsApp than email. I'm usually up by 5 AM for cupping. Talk soon." **Discovery mode:** Primary client -- the voice note provides minimal technical information. The student discovers the engagement scope through conversation. No suggested message buttons (P7 is past the button threshold at Mid-late scaffolding).